Values & Principle

Values & Principle

Values

1. Clients first: Sampurna is always completely committed to serving its clients/partners because they are the foundation of our efforts, through providing of customized services of the highest standards. Sampurna also stresses intently listening to what the clients and communities have to say so that we are able to better understand their unique issues and requirements - thereby better anticipating their needs and providing creative solutions.
2. Innovation : the corporate culture at Sampurna fosters an environment of creative thinking and continuous improvement in order to better support and retain our clients.
3. Integrity : Sampurna is committed to being completely ethical, transparent and fair in whatever we do –especially in the process of selection and distribution of our services. We also encourage and expect that out stakeholders also follow the same ethical standards.
4. Continuous Quality Enhancement of services: At Sampurna, we believe that our clients/partners deserve customized as well as efficient services. We provide these services in a convenient, proactive, and timely manner maintaining high quality of advice, guidance and training.
5. Information Accuracy: At Sampurna, we provide clients and other stakeholders with complete and accurate information and data about the terms and conditions of our products and services. Nothing is concealed and there are no hidden terms or conditions imposed on client. Our executives and employees always strive to provideinformation in a user-friendly manner so that our clients – who often do not have the expertise to understand corporate and business language, are able to completely understand the terms and conditions associated with our service and thereby take informed decisions.
6. Fair Practices :At STEP, we ensure that the services we provide to our clients as well as the interactions we have with other stakeholders are not unethical or deceptive. We are committed to building relationships that are based on respect, fair treatments, and courtesy.
7. Confidentiality : Maintainingcomplete privacy of our clients and other stakeholders is of paramount importance for us. We take all possible measures to safeguard client information both online and offline. For example, we take the utmost care that sensitive and private information of our clients and other stakeholders are safe in our electronic devices through the use of security software. We also ensure that the private information collected from clients and other stakeholders do not fall into the hands of third parties and are put to use only for the specific purpose that they were collected.
8. Non-Discrimination : We atSampurna considerour clients/partners and other stakeholders as out most valued assets and therefore have a strict internal policy of not discriminating between them to ensure that equitable treatment, care and importance are meted out to each and every client.

Principles STEP is guided by the following 2 fundamental principles;

1. Partnership Partnership entails all parties possessing equal right as well as equal duties. That is why we refer to our clients as ‘partners’ – partners in a joint effort to achieve economic and social development. We also seek the active support from the community at large that we serve to chive our goals of socio-economic development of the under-privileged and disadvantaged families. As partners, Sampurna believes that in exchange for our quality services, our clients/partners would also b agreeable to provide us with service charge if they find our services of any value to them. Following up on the value of transparency, we also ensure that a written contract of partnership is signed by both parties so that there is no ambiguity in the future about the roles and responsibilities of both parties. We believe that people would better value our services if they have to pay nominal charges against the services - and unlike other NGOs providing free service, our partners will not take things for granted. Through such agreements and arrangements, we try to ensure that our partners also take the services we offer and provide as seriously as we do. However, we are also not profit driven such as the financing services offered by organizations in the corporate sector and therefore view the service charge as a token of appreciation from our partners for our earnest efforts to achieve socio-economic goals jointly.
2. Sustainability We strongly believe that short bursts of success and growth is of no us unless they are accompanies with an intention and appropriate strategies towards sustainability. At Sampurna, we are completely focused on sustainability in the long-term for both the organization as well as for our partners. For us, achieving sustainability is not merely related to being financially stable as an organization but also achieving operational and psycho-social sustainability for us and our partners. We at Sampurna identify our operations and efforts being sustainable when the organization and our partners are able to:

• Cover their expenses by its own consistent and secure income,
• Be free from external dependency, and
• Empowered enough to take informed and well judged decision.

Therefore sustainability is one of the core principles of STEP.